Last update: May 28, 2026

Tatran Bratislava operates this store and website, including all information, content, functionalities, tools, products, and services connected to them, to provide you, the customer, with a personalized shopping experience (hereinafter, "Services"). Tatran Bratislava uses Shopify technology, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. When you use and access any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

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Personal Data We Collect or Process

"Personal data" refers to information that identifies you or can be reasonably linked to you or another person. Personal data does not include anonymously collected information or information that has been anonymized so that you cannot be identified or reasonably linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from that personal data:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card numbers, debit card numbers, and financial accounts, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, add to your cart, wishlist, or purchase, return, exchange, or cancel, and your previous transactions.
• Communications with us, including information you provide in communications with us, such as when you submit a customer support request.
• Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information, including information about your interaction with the Services, including how and when you interact or navigate the Services.

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Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal data;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• Through our service providers, including when we commission them to activate certain technology and when they collect or process your personal data on our behalf;
• Through our partners or third parties.

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How We Use Your Personal Data

Depending on how you interact with us or what Services you use, we may use personal data for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal data to provide the Services, including fulfilling our contract with you, processing payments, processing orders, remembering preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, enabling the posting of reviews, and creating a personalized shopping experience, such as recommending products related to your purchases.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing messages, advertisements, and promotional materials via email, text message, or mail, and displaying online advertisements for products or services within the Services or on other websites.
• Security and fraud prevention. We use your personal data to verify your account, ensure a secure payment and shopping experience, detect, investigate, or take action against possible fraudulent, illegal, dangerous, or harmful activities, and protect our services.
• Communicating with you. We use your personal data to provide customer support, respond to your messages, provide effective services, and maintain a business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or governmental agencies, investigating or participating in civil subpoenas, potential or actual litigation, or other contentious legal processes, and enforcing or investigating possible violations of our terms or policies.

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How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• Shopify, suppliers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, processing, and delivery).
• Commercial and marketing partners to provide marketing and advertising services. For example, we use Shopify to offer personalized advertising through third-party services based on your online activity across various merchants and websites.
• When you commission, request, or otherwise consent to the disclosure of certain information to third parties, such as for sending products or when using social media widgets or login integrations.
• To our affiliates or otherwise within our group of companies.
• In connection with a business transaction, such as a merger or insolvency, to fulfill any applicable legal obligations, enforce any applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or third parties.

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal data related to your access and use of the Services to provide and optimize the Services. Information you submit through the Services will be transferred and shared with Shopify, as well as with third parties who may be located in countries different from your place of residence, to provide and optimize the Services. In addition, to help protect, expand, and improve our business, we use certain enhanced Shopify functionalities that include data and information derived from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced functionalities, Shopify may use personal data collected about your interactions with our store, as well as with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and your possible rights, please visit Shopify's Consumer Privacy Policy. Depending on your place of residence, you can exercise certain rights regarding your personal data through the Shopify Privacy Portal.

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Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should read their privacy and security policies, as well as other terms. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information provided on them. Information you provide in public or semi-private areas, including information shared on third-party social media platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without restriction on their use by us or third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content of these platforms or their owners or operators, except as disclosed within the Services.

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Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal data from minor children in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal data, you can contact us using the contact information provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (within the meaning of these terms in applicable law) personal data of individuals under 16 years of age.

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Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." In addition, any information you send us may not be secure during transmission. We recommend not using unsecured channels to communicate confidential or sensitive information.

The period for which we retain your personal data depends on various factors, such as whether we need the information to manage your account, provide the Services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

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Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request to the extent permitted by law.

• Right of access/information. You may have the right to request access to your personal data that we hold.
• Right to erasure. You may have the right to request the erasure of your personal data that we hold.
• Right to rectification. You may have the right to request the rectification of your personal data that we hold.
• Right to portability. You may have the right to obtain a copy of your personal data that we hold and request its transfer to third parties in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can unsubscribe from them at any time via the unsubscribe option included in the emails we send you. If you unsubscribe, we may continue to send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated in the Services, or contact us using the contact information provided below. To learn more about how Shopify uses your personal data and about applicable rights, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before processing your requests, we may be required to verify your identity to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the representative to demonstrate that they are authorized by you to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

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Complaints

If you wish to file a complaint about how we handle your personal data, you can contact us using the contact information provided below. Depending on your place of residence, you may have the right to challenge a decision by contacting us through the contact information provided below or by filing a complaint with your local data protection authority.

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International Transfers

Please note that we may transfer, store, and process your personal data outside your country of residence.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent agreements issued by the relevant UK authority, unless the data transfer is to a country that has been designated as providing an adequate level of protection.

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Changes to this Privacy Policy

We may periodically update this Privacy Policy, including when it reflects changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Update" date, and post a notice as required by applicable law.

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Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us by phone or email at customerservice@tatranbratislava.com.