Pravidlá doručovania
Delivery Policy — Tatran Bratislava
Last updated: June 9, 2026
1. General Information
At Tatran Bratislava, we are committed to delivering your orders safely, quickly, and reliably. We carefully process each order and work with trusted shipping partners to ensure the best possible delivery experience.
2. Delivery Areas
We deliver to the following areas:
- Slovakia — delivery throughout the entire territory
- European Union — delivery to all EU member states
- International delivery — selected countries outside the EU (contact us for more information)
If your country is not on the list of available destinations, please contact us at customerservice@tatranbratislava.com, and we will try to find a solution.
3. Order Processing
- Orders are processed on business days (Monday – Friday, 09:00 – 18:00).
- Orders received after 15:00 or during weekends and holidays will be processed on the next business day.
- Upon dispatch of your order, you will receive an email with a confirmation and tracking number.
- The average processing time before dispatch is 1 to 2 business days.
4. Delivery Times
🇸🇰 Slovakia
| Delivery Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard Delivery | 2 – 4 business days | [add price] |
| Express Delivery | 1 – 2 business days | [add price] |
| Store Pickup | By agreement | Free |
🇪🇺 European Union
| Delivery Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard Delivery | 4 – 8 business days | [add price] |
| Express Delivery | 2 – 4 business days | [add price] |
🌍 International Delivery (outside EU)
| Delivery Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard Delivery | 7 – 15 business days | [add price] |
| Express Delivery | 3 – 7 business days | [add price] |
All delivery times are approximate and may vary depending on the delivery location, carrier, and external circumstances.
5. Delivery Costs
- Delivery costs are calculated automatically at checkout based on the order weight, package dimensions, and destination.
- Free delivery is available for orders over [add amount] € within Slovakia (and potentially the EU — specify according to store policy).
- The exact delivery price will always be displayed before completing the order.
6. Order Tracking
- Upon dispatch of your order, we will send you an email with a tracking number and a link to track your shipment.
- Tracking is available directly on the respective carrier's website.
- If you have not received a tracking number within 48 hours of dispatch confirmation, please contact us at customerservice@tatranbratislava.com.
7. Shipping Partners
We cooperate with verified and reliable shipping companies, including:
- Slovenská pošta (Slovak Post)
- DPD
- GLS
- DHL
- UPS
The choice of carrier depends on the destination, package weight, and selected delivery method.
8. Delivery to Pickup Points and Parcel Lockers
For greater convenience, we offer delivery to:
- Pickup points of partner carriers
- Parcel lockers available throughout Slovakia
You can select this option at checkout if it is available for your area.
9. Failed Delivery
If delivery fails due to:
- Incorrect or incomplete address provided by the customer;
- Customer's absence at the time of delivery;
- Refusal to accept the shipment;
re-delivery costs will be borne by the customer. We recommend checking the accuracy of the delivery address before completing the order.
10. Damaged or Lost Shipments
- If the shipment arrives damaged, please document the damage with photos and contact us within 48 hours of delivery at customerservice@tatranbratislava.com.
- In case of lost shipment during transit, we will open a claim with the carrier and inform you about the resolution process.
- Tatran Bratislava is committed to finding a fair solution in each case — whether through replacement, re-shipment, or refund.
11. Customs Duties and Taxes (International Orders)
For orders delivered outside the European Union, customs duties, taxes, and other fees may apply as determined by the country of delivery. These fees:
- Are not included in the product price or delivery costs;
- Are the sole responsibility of the customer;
- May be required by customs authorities before delivery of the shipment.
We recommend checking potential customs regulations in your country before placing an order.
12. Changes to Delivery Address
If you need to change the delivery address after placing an order, please contact us as soon as possible at customerservice@tatranbratislava.com. An address change is only possible if the order has not yet been handed over to the carrier.
13. Contact
For any questions regarding delivery, you can contact us:
- Email: customerservice@tatranbratislava.com
- Phone: +244 931 531 308
- Working hours: Monday – Friday, 09:00 – 18:00
Tatran Bratislava thanks you for your trust. We do everything to ensure your order arrives on time and in perfect condition.