Last updated: May 28, 2026

Tatran Bratislava operates this store and website, including all information, content, features, tools, products, and services associated therewith, to provide you, the customer, with a personalized shopping experience (hereinafter, the “Services”). Tatran Bratislava uses Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise interact with us. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. When you use and access any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

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Personal data we collect or process

By "personal data," we mean information that identifies you or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or that has been anonymized so that you cannot be identified or reasonably linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card numbers, debit card numbers, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment data.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, add to cart, wishlist, or purchase, return, exchange, or cancel, and your previous transactions.
• Communications with us, including information you provide in communications with us, such as when you submit a customer support request.
• Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information, including information about your interaction with the Services, including how and when you interact or browse the Services.

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Sources of personal data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal data to us;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
• Through our service providers, including when we contract them to enable certain technology and when they collect or process your personal data on our behalf;
• Through our partners or third parties.

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How we use your personal data

Depending on how you interact with us or what Services you use, we may use personal data for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal data to provide the Services, including fulfilling our contract with you, processing payments, processing orders, remembering preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, enabling reviews to be posted, and creating a personalized shopping experience, such as recommending products related to your purchases.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing messages, advertising, and promotional materials via email, text message, or mail, and displaying online ads for products or services within the Services or on other websites.
• Security and fraud prevention. We use your personal data to verify your account, ensure a secure payment and shopping experience, detect, investigate, or take action against possible fraudulent, illegal, dangerous, or harmful activities, and protect our services.
• Communicating with you. We use your personal data to provide customer support, respond to your messages, provide effective services, and maintain a business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or governmental agencies, investigating or participating in civil subpoenas, potential or actual litigation, or other contentious legal processes, and enforcing or investigating possible violations of our terms or policies.

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How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• Shopify, suppliers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, processing, and delivery).
• Business and marketing partners to provide marketing and advertising services. For example, we use Shopify to offer personalized advertising through third-party services based on your online activity with various merchants and websites.
• When you authorize, request, or otherwise consent to the disclosure of certain information to third parties, such as to send products or when using social media widgets or login integrations.
• Our affiliates or otherwise within our group of companies.
• In connection with a business transaction, such as a merger or insolvency, to comply with any applicable legal obligations, enforce any applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or third parties.

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal data related to your access and use of the Services to provide and optimize the Services. Information you submit through the Services will be transferred and shared with Shopify, as well as with third parties that may be located in countries different from your place of residence, in order to provide and optimize the Services. In addition, to help protect, expand, and improve our business, we use certain extended Shopify features that include data and information obtained from your interactions with our Store, as well as with other merchants and with Shopify. To provide these extended features, Shopify may use personal data collected about your interactions with our store, as well as with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and your possible rights, visit Shopify's Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal data through the Shopify Privacy Portal.

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Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information presented on them. Information you provide in public or semi-private areas, including information shared on third-party social media platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without restriction on their use by us or third parties. Our inclusion of such links does not, in itself, imply any endorsement of the content of these platforms or their owners or operators, except as disclosed within the Services.

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Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal data from minor children in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as these terms are defined in applicable law) personal data of individuals under 16 years of age.

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Security and retention of your information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." In addition, any information you send us may not be secure during transmission. We recommend not using unsecured channels to communicate confidential or sensitive information.

The period for which we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

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Your rights and options

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request to the extent permitted by law.

• Right to access/information. You may have the right to request access to your personal data that we hold.
• Right to erasure. You may have the right to request the deletion of your personal data that we hold.
• Right to rectification. You may have the right to request the correction of your personal data that we hold.
• Right to portability. You may have the right to obtain a copy of your personal data that we hold and request its transfer to third parties in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can unsubscribe from them at any time using the unsubscribe option provided in the emails we send you. If you unsubscribe, we may continue to send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated in the Services, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal data and your applicable rights, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before processing your requests, we may be required to verify your identity to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to demonstrate that they are authorized by you to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

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Complaints

If you wish to file a complaint about how we handle your personal data, you can contact us using the contact details provided below. Depending on your place of residence, you may have the right to challenge a decision by contacting us using the contact details provided below or by filing a complaint with your local data protection authority.

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International transfers

Please note that we may transfer, store, and process your personal data outside your country of residence.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been designated as providing an adequate level of protection.

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Changes to this Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and publish a notice as required by applicable law.

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Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us by phone or email at customerservice@tatranbratislava.com.