Contact
Contact — Tatran Bratislava
We are here for you
At Tatran Bratislava, our customers' satisfaction is our priority. Regardless of your question — whether it's about an order, a product, a return, or if you simply want to share your opinion — our team is ready to assist you with the utmost attention and speed.
Contact us
customerservice@tatranbratislava.com We respond to all emails within 24 to 48 business hours.
📞 Phone
+244 931 531 308 Available Monday to Friday, from 09:00 to 18:00 (Bratislava time).
📍 Address
Tatran Bratislava Bratislava, Slovakia
Customer Service Operating Hours
| Day | Hours |
|---|---|
| Monday | 09:00 – 18:00 |
| Tuesday | 09:00 – 18:00 |
| Wednesday | 09:00 – 18:00 |
| Thursday | 09:00 – 18:00 |
| Friday | 09:00 – 18:00 |
| Saturday | 10:00 – 14:00 |
| Sunday | Closed |
The hours indicated refer to the Central European Time Zone (CET/CEST).
Frequently Asked Questions
Before contacting us, we recommend you visit our Frequently Asked Questions (FAQ) section, where you will find quick answers to the most common questions regarding:
- Order status and tracking
- Delivery times and shipping costs
- Returns and refunds
- Accepted payment methods
- Warranties and defective products
Orders and returns
For questions regarding orders or returns, please include the following in your message:
- Order number (e.g.: #12345)
- Full name used for the purchase
- Detailed description of the situation or problem
- Photos, if relevant (in case of damaged or incorrect product)
This will allow us to provide you with a faster and more efficient response.
Suggestions and complaints
Your opinion is crucial for us to continuously improve. If you have a suggestion, compliment, or complaint, you can contact us through the channels mentioned above or, alternatively, address the alternative dispute resolution (ADR) entities in Slovakia.
Social networks
Follow us to stay informed about all news, promotions, and product launches:
- Instagram: @tatranbratislava (add link)
- Facebook: Tatran Bratislava (add link)
We are committed to responding to all messages with respect, attention, and as quickly as possible. Thank you for trusting Tatran Bratislava.